Terms of Service – Marilyn
1) Services & Eligibility
We provide appointment-based pet care services and scheduling (the “Services”). You must be at least 18 (or the age of majority in your state) to use the Services.
2) Accounts, Bookings, and Communications
When you book, you agree to provide accurate information and keep it updated. We may send transactional communications related to your booking (e.g., confirmations, reminders, updates) by email and/or SMS if you opt in.
3) SMS Program Terms (A2P 10DLC Compliance)
Program Name: Marilyn Alerts
Message Types: Appointment confirmations, reminders, updates, cancellations/reschedules, and customer support messages related to your booking.
- Opt-In: You can opt in by checking the SMS consent checkbox on our booking form (or otherwise explicitly consenting on a Marilyn web form). Consent is not a condition of purchase.
- Message Frequency: Varies by appointment activity (typically 1–3 messages per appointment).
- Fees: Message and data rates may apply.
- Commands: Reply STOP to cancel. Reply HELP for help.
- Opt-Out Effects: After you send STOP, you will not receive additional SMS from us unless you later opt in again.
- Support: Email hello@marilynpetnanny.com.
- Delivery & Carrier Disclaimer: Message delivery is subject to your carrier network. Carriers are not liable for delayed or undelivered messages.
- Sending Number: Messages are sent from our registered 10DLC long code.
- Link Practices: We avoid public URL shorteners in SMS. Any links will be to our domain or branded subdomains.
4) Prohibited Uses
You agree not to: (a) violate laws; (b) infringe others’ rights; (c) attempt to disrupt or compromise the Services; (d) use the Services for unsolicited or harassing communications.
5) Intellectual Property
All site content, logos, and trademarks are owned by Marilyn or our licensors and protected by law. You may not copy, modify, or distribute without permission.
6) Disclaimers
The Services are provided “as is” without warranties of any kind, express or implied, including fitness for a particular purpose or non-infringement.
7) Limitation of Liability
To the maximum extent permitted by law, Marilyn and its officers, employees, and agents are not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill. Our aggregate liability for all claims related to the Services will not exceed the amounts you paid to us in the 3 months preceding the claim (or $100, if greater).
8) Indemnification
You agree to indemnify and hold Marilyn harmless from any claims or liabilities arising out of your use of the Services or your violation of these Terms.
9) Governing Law; Dispute Resolution (Dallas County, Texas)
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Exclusive venue and jurisdiction lie in the state or federal courts located in Dallas County, Texas. You and Marilyn waive jury trial to the extent permitted by law.
10) Changes to the Terms
We may update these Terms. We’ll post the updated date at the top or within the page. Your continued use after changes means you accept the revised Terms.
Contact (Email only): hello@marilynpetnanny.com
